Knowledge · Monitoring
How to Receive Network Down Alerts
Design an alerting flow that reaches the right person, without waking everyone up at 3am.
Alerts are the interface between your monitoring system and your humans. Design them like a product — with a persona in mind and clear actions.
Two channels are enough to start
One channel for actionable alerts (email + push / SMS). One channel for informational (Telegram / Slack). Separating the two prevents alert fatigue.
Escalation policies
- First 5 minutes: on-call NOC
- Next 10 minutes: secondary on-call
- Next 15 minutes: manager
- Silence windows for planned maintenance
